WHY IT IS NECESSARY TO COLLECT INTERACTIVE DATA WITH CUSTOMERS ON ZALO
It can be said that Zalo is one of the most popular chats and communication platforms in Vietnam, being trusted by Vietnamese and above giant social media like Facebook Messenger, Viber, and Whatsapp, from the stage of approaching, nurturing leads to sending products’ information, sending proposal/quote or payment. With speedy development and high coverage, Zalo is an indispensable channel for interacting with customers
The solution to integrate Zalo with Salesforce/ Hubspot/ Zoho developed by Wolf will help businesses COLLECT – CENTRALIZE data, exchange information in conversations, and chat between customers and sales executives on only one CRM platform.
- Information will no longer be fragmented on different platforms and communication channels; no more loss in the process of centralizing data, ensuring transparency, and supporting long-term management in businesses.
- Timely interacting and exchanging with customers is a method to help businesses understand the demands of customers.
- Proper interaction helps increase the brand’s image to customers, and the product’s satisfaction and service quality will enrich. Customers are increasingly engaged and loyal to brands. As a result, businesses can have more potential leads and improve sales performance.
- Through contextual messages and exchanges, businesses can have basic information to analyze customers’ demands; from that point, businesses can implement appropriate product strategies to consumer behaviors and trends.
CHALLENGES IN MANAGING INFORMATION AND EXCHANGES WITH CUSTOMERS.
Information and data are increasing massively from time to time, which leads to challenges in managing and centralizing data.
Interactive Data and chat are fragmented on different channels, leading to challenges in finding out old information and time-consuming.
LOSS OF DATA
The risk of losing data will not occur whenever current executives decide to leave jobs or switch departments.
REDUCE IN CUSTOMERS’ SATISFACTION
The speed of responding and poor consultation quality, because less information is displayed, reducing customers’ satisfaction due to asking for previously discussed information.
DIFFICULTY IN PRODUCT IMPROVEMENT
Difficulties in generating reports analyzing trends and demands to enhance products, and services.
ZALO INTEGRATION - THE SOLUTION TO MAXIMIZE ROI AND IMPROVE SALES PERFORMANCE
By integrating Zalo to synchronize communication data between customers and executives in real-time on only one CRM platform, businesses can have advantages and support to enrich brand recognition in competitive markets. Wolf Solutions offers optimized solutions and Zalo Integration with several advantages.
IMPROVE SALES PERFORMANCE
With the support from the CRM system to display information intelligently, it helps to increase the operational efficiency as well as the efficiency of the sales consulting team.
Businesses will not worry about the risk of losing data or complaints of customers related to responding or consultancy services, products. Therefore, businesses can maximize their ROI.
Wolf is offering completely free solutions to businesses using or planning to use the CRM platform of Salesforce/ Hubspot or ZOHO.
USER FRIENDLY INTERFACE
The interface is designed to optimize the user experience